Please reach us at events@801catering.com if you cannot find an answer to your question.
How far do you deliver and what is the minimum order?
We deliver throughout the valleys from Salt Lake to Provo. Larger deliveries outside this area may be possible depending on staff availability.
Delivery orders require a minimum of 22 guests and go to 1K
Do I need to reserve my delivery date?
No reservation needed. Simply place your order online. Your card will be charged 24 hours before delivery.
What’s included with delivery?
All delivery orders include disposable plates, utensils, napkins, and serving utensils. Hot food is delivered in disposable containers and ready to serve.
Do your drivers set up the food?
Yes. Our drivers will set everything up in your designated area. Staffing upgrades are also available if you need help managing the buffet.
Do you provide chafing dishes?
Yes, disposable chafing dishes are available for purchase and keep food warm for up to two hours.
How early should I order?
We recommend ordering 48–72 hours in advance.
Large groups (200+) should order at least one week ahead.
Do you deliver on weekends?
Yes, on Saturdays depending on schedule availability.
Do you offer tastings for delivery items?
Not for delivery service. Tastings are reserved for larger catered events.
Can I modify or cancel my delivery order?
Yes, with at least 24 hours’ notice.
What information do you need for my delivery?
To ensure a smooth experience, please provide:
• Delivery date
• Delivery time
• Delivery address
• Special instructions (gate codes, building access, preferred setup area, etc.)
When is payment due?
Payment is due on the day of delivery, no later than the delivery time.
What payment methods do you accept?
• Venmo: @Alex-801Catering
• Apple Pay
• Cash
• ACH
• Credit or debit card
• Check (see details below)
Where can checks be mailed?
801 Catering
14587 S 790 W, Suite C100
Bluffdale, UT 84065
Please note: We do not accept personal checks on the day of delivery.
Delivery Cancellations
What is your cancellation policy for delivery orders?
Our cancellation policy is designed to be fair while accounting for preparation time:
• Same-day cancellations: No refund
• Cancellations 24 hours before delivery: 50% refund minus card processing fees
• Cancellations with 2+ days’ notice: Full refund minus card processing fees
Please note that refunds can take up to 30 days to process.
How do I reserve my event date?
All events are booked on a first-come, first-served basis.
Estimates remain valid for one week.
What guest counts do you accommodate for events?
• Premium Service: 150+ guests
• Lite Service: 100+ guests
When do you need the final guest count?
Final numbers are due five days before the event.
We will do our best to accommodate small last-minute additions.
Do you offer tastings?
At this time, we do not offer tastings. Because our menus are prepared fresh and in large quantities, creating tasting portions is not something we can provide.
We encourage you to explore our menus online, and we’re always happy to answer questions or help you select the best options for your event.
What information do you need to book an event?
Your selected menu, event schedule, guest count, venue address, confirmed date, and any dietary requirements.
Do you travel outside Salt Lake and Utah Counties?
Yes, depending on the date and staff availability. Additional travel fees may apply.
Can you accommodate dietary needs?
Yes — we offer vegan, vegetarian, and gluten-free options. Please specify at the time of ordering or booking.
Are you tax-exempt friendly?
Yes. Please send your tax-exemption certificate at least 24 hours before the delivery or event so we can adjust your invoice.
Deposits & Payment Schedule
Once the 20% non-refundable deposit is paid.
Deposit schedule:
• Events with 21–100 guests: 50% of the remaining balance due 1 week before the event.
• Events with 101+ guests: 50% of the remaining balance due 4 weeks before the event. Final payment is due the day before the event.
• Events booked less than 2 weeks out: Require a 50% non-refundable deposit at booking.
When is my final balance due?
No later than the start of the event.
Checks are not accepted on the day of the event.
What if a payment bounces?
A returned payment incurs a $35 NSF fee, plus any bank charges.
By paying my deposit, do I accept the terms?
Yes. Paying the deposit confirms you agree to all terms and conditions.
Cancellation Policy
• 7+ days before the event: Refund of all payments minus the 20% initial deposit (non-refundable) and processing fees.
• 7 days to 48 hours before the event: 50% refund minus the 20% initial deposit and processing fees.
• Less than 48 hours before the event: No refund.
Can I reduce my guest count?
Guest counts cannot be lowered within 5 full days of the event.
What about equipment damage?
Any damage caused by guests will be billed to the client in full.
Event & Service Operations
What does the 35% service fee cover?
The service fee includes:
• 2–3 hours of staffed service (depending on event type)
• Delivery, buffet setup, and teardown
• Buffet monitoring and replenishing
• Disposable plates, utensils, and cups
• Clearing plastic dinnerware from guest tables
• Use of our chafers, buffet tables, and catering equipment
• Required permits, liability insurance, and admin costs
• Cake-cutting service (must be arranged in advance; cake plates/utensils extra)
When do your staff arrive?
Typically 45–60 minutes before service.
How long does setup take?
Approximately 45–60 minutes, depending on menu complexity.
What happens to leftovers?
Per Salt Lake County Health Department regulations, leftover food cannot be left with clients after a staffed event.
Do you offer table or linen rentals?
We provide linens for buffet tables only.
For guest tables, chairs, or linens, please contact our trusted partner:
AllStar Rentals – https://www.rentals801.com
Do you provide bartenders or alcohol service?
No. Due to Utah liquor laws, we do not serve alcohol.
Clients may independently hire a licensed bartending service.
Can you accommodate dietary needs?
We offer a variety of menu items that are prepared without common allergens such as gluten, dairy, or animal products. We will always do our best to assist with dietary requests; however, all food is prepared in a commercial kitchen, and cross-contact with allergens is possible.
Because of this, we cannot guarantee the complete absence of allergens or ensure individual safety for those with severe or life-threatening allergies.
If you or your guests have specific dietary needs, please let us know in advance so we can guide you toward the safest available menu options.
Are you tax-exempt friendly?
Yes. Please send your certificate at least 24 hours before delivery or the event, and we will remove the taxes.
What if I still have questions?
We’re here to help!
Email us or call us anytime — our team will guide you through the process.
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